September 1998 · National edition

Opinion

A Clearer Reading of Process Over Performance

A Opinion desk reading of process over performance, filed 1998-09.

From the file. Written for the paper dated September 1998. Opened in the public stacks July 14, 2026.

In a climate of political turmoil and uncertainty, the value of process over performance has become a contentious yet pivotal topic. As we navigate the complexities of governance, it is essential to examine why certainty is selling briskly on both sides of the political spectrum.

Bill Wallace and Susan Sward,, San Francisco Chronicle investigative reporters in the newsroom,1994. Photo by Nancy Wong SPECIAL to The San Francisco Chronicle
Bill Wallace and Susan Sward,, San Francisco Chronicle investigative reporters in the newsroom,1994. Photo by Nancy Wong SPECIAL to The San Francisco Chronicle. Photo: Nancy Wong via Wikimedia Commons (CC BY-SA 4.0)

The Process Dilemma

The ongoing debate surrounding the performance of our leaders has shifted the focus onto the processes that guide their actions. On one hand, we have those who argue that performance metrics should be the primary indicator of a leader's effectiveness. On the other hand, a growing faction believes that the processes through which decisions are made are equally, if not more, crucial. This divergence in perspective raises questions about accountability and transparency in governance.

Certainty in Uncertain Times

In this era of rapid change, the public’s thirst for certainty has never been more pronounced. As economic fluctuations, foreign policy challenges, and social issues dominate headlines, citizens are demanding clarity from their leaders. Both the left and the right have seized upon this yearning for stability, often prioritizing process over results in an attempt to restore public faith.

Robert Heilbroner speaking at The New School in the 1990s
Robert Heilbroner speaking at The New School in the 1990s. Photo: The New School Archives via Wikimedia Commons (CC BY-SA 4.0)
"In a world of shifting sands, the promise of a steady hand is more appealing than the unpredictability of performance."

Take, for instance, recent developments in Congress where procedural maneuvers have taken precedence over substantive legislative achievements. The political left touts the importance of inclusive processes that ensure all voices are heard, while the right emphasizes the need for strict adherence to rules as a means of establishing order. Yet, this fixation on process often results in paralysis, leaving the public frustrated and disillusioned.

The Left's Overreach

The left’s insistence on process can come across as excessively bureaucratic, often bogging down essential reforms in red tape and endless debate. While it is crucial to ensure that all stakeholders are considered, the relentless pursuit of consensus can stifle progress. The case of healthcare reform is illustrative; rather than pushing forward with decisive action, the left has become mired in discussions of inclusivity and representation, potentially missing opportunities for meaningful change.

The Right's Rigidness

Conversely, the right's approach often emphasizes a rigid adherence to established processes, which can lead to dismissiveness towards innovative ideas that challenge the status quo. In their fervor to maintain order and tradition, they risk alienating those who seek progressive solutions to pressing problems. This rigidity can manifest in a refusal to adapt policies in response to new data or societal shifts, ultimately hindering effective governance.

Finding Balance

So, where does this leave us? The challenge lies in finding a balance between process and performance. It is essential for leaders to engage in transparent decision-making processes while simultaneously delivering tangible outcomes that meet the needs of their constituents. The public deserves to see not just the how, but the what of political action - what has been accomplished and what is being done to improve lives.

A Call to Action

As we move forward, it is crucial for both sides of the aisle to recognize the importance of performance in addition to process. Leaders must not shy away from making bold decisions that reflect the needs of their constituents. The public is not merely looking for assurances; they want results that translate into real-world benefits.

In this age of uncertainty, the most effective leaders will be those who can navigate the complexities of governance by combining thoughtful processes with decisive action. We must hold our leaders accountable not just for how they get things done, but for what they achieve as a result. It is time to shift the narrative from process as an end in itself to performance as the ultimate measure of success.


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