March 1986 · National edition

Opinion

A Clearer Reading of Process Over Performance

A Opinion desk reading of process over performance, filed 1986-03.

From the file. Written for the paper dated March 1986. Opened in the public stacks July 14, 2026.

In the current political climate, a troubling trend has emerged: the emphasis on performance metrics often overshadows the importance of the processes that yield those results. This fixation on short-term gains, whether it be in government or corporate sectors, is leading us down a dangerous path.

Uptown New Orleans 1980s Bev Baronne Rainbow
Uptown New Orleans 1980s Bev Baronne Rainbow. Photo: Infrogmation of New Orleans via Wikimedia Commons (CC BY 2.0)

Performance Metrics: The New Holy Grail

As we navigate through the complexities of governance and business, the obsession with performance metrics has taken center stage. Politicians and executives alike tout their achievements, flaunting numbers that seem impressive at first glance. But what happens when we take a step back and examine the processes that lead to these numbers? Too often, the underlying methods, strategies, and ethical considerations are disregarded in favor of quick results.

This fixation on immediate performance can be seen on both sides of the political aisle. On the right, proponents of deregulation argue that cutting red tape will unleash economic potential. But in their rush to demonstrate performance improvements, they often overlook the potential long-term consequences of such actions. The environment suffers, worker protections weaken, and the social fabric begins to fray. The pursuit of performance, in this case, can lead to a harmful disregard for process.

Analog Infrared Aerial - Manhattan - Brooklyn Bridges, New York, 1980
Analog Infrared Aerial - Manhattan - Brooklyn Bridges, New York, 1980. Photo: Sérgio Valle Duarte .mw-parser-output via Wikimedia Commons (CC BY 3.0)

The Left's Blind Spots

Meanwhile, the left has its own set of blind spots. Progressives often champion sweeping reforms aimed at achieving equality and social justice. While their intentions are commendable, the emphasis on rapid performance can sometimes lead to hasty legislation that lacks the necessary groundwork. This has resulted in policies that, while designed to uplift marginalized communities, fall short due to inadequate planning and implementation.

The pursuit of performance often comes at the expense of careful, deliberate processes that ensure sustainable outcomes.

The Consequences of Neglecting Process

The consequences of neglecting process are manifold. For one, it breeds a culture of superficiality. When performance becomes the sole focus, the deeper issues that require thoughtful deliberation are often swept aside. This can lead to disillusionment among constituents, who rightfully expect their leaders to prioritize sound governance over flashy results.

Moreover, an overemphasis on performance can stifle innovation. When organizations are pressured to deliver results at any cost, they may shy away from bold ideas that could lead to genuine progress. The fear of failure can create a homogenized approach to problem-solving, as leaders stick to tried-and-true methods rather than exploring new avenues that could yield better outcomes.

A Call for Balance

What is needed at this juncture is a recalibration of priorities. Both the left and right must recognize that while performance is important, it should not be the be-all and end-all of our objectives. A balanced approach that values process is essential for sustainable growth and progress. This means investing time and resources in understanding the intricacies of each issue, engaging with stakeholders, and fostering an environment where thoughtful debate can flourish.

To achieve this, leaders must commit to transparency and accountability. By openly discussing the processes behind their decisions, they can foster trust with the public. This trust is critical for ensuring that citizens feel their voices are heard and their concerns are addressed. Furthermore, it allows for a more informed electorate, one that can engage meaningfully with the complexities of governance.

As we move forward, it is crucial that we challenge ourselves to look beyond the numbers. The true measure of success lies not in the metrics we can flaunt, but in the processes we cultivate. By prioritizing meaningful engagement and thoughtful deliberation, we can create a political and social landscape that is not only effective but also resilient.

Let us not forget that processes are the backbone of any successful endeavor. They provide the framework within which performance can thrive. As we forge ahead into an uncertain future, it is imperative that we hold this truth close to our hearts. The path to genuine progress is paved with careful consideration and a commitment to doing things the right way, not just the fast way.


Conclusion: A New Paradigm

In the end, the urgency of the moment must not blind us to the value of the journey. It is time for leaders, regardless of their ideological leanings, to embrace a new paradigm that honors process as much as performance. Only then can we ensure that our achievements are not just fleeting successes but lasting legacies that uplift and unite us all.

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